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Service Bookings Advisor

Liverpool
BMW job
Job title Service Bookings Advisor Location Liverpool
Reference 10023634
Salary: Highly competitive

Full-time

Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.

We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role

You’ll be the first point of contact when our customers want to speak to the workshop. You’ll ensure their requirements and queries are dealt with in a professional and efficient manner and will be making appointments for them with the service team. It’s all about giving BMW customers peace of mind and ensuring that their journey with us goes as smoothly as possible.

Your profile

We’re looking for someone with previous experience in a customer centric role at another prestige company and will expect you to have an excellent telephone manner. Switched on and passionate about automotive, you’ll be someone who can quickly get to grips with processes, BMW products and services.

We’ll expect you to have a good general level of education and a driving licence. If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.

Rewards

Whilst working for one of the most highly respected family businesses in the North West you will also receive a competitive salary with an achievable bonus scheme and an attractive range of benefits including pension scheme, car scheme and subsidised onsite canteen.

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