Trainee Bodyshop Estimator

Stephen James Enfield is looking for a Trainee Bodyshop Estimator/VDA.

If you are motivated, organised, and want to deliver an exceptional customer experience, this is an excellent opportunity to develop your career with one of the world’s most admired brands in the automotive industry.

Your role

As a Trainee Bodyshop Estimator, you will look after customer vehicles requiring accident repair work, work alongside the qualified Bodyshop Estimator, liaise with insurance companies, and provide hands-on support. At the same time as learning every aspect of the role, including inspecting vehicles, estimating repair work, and selling Bodyshop time, products, and services.

The main duties of the role include:

• Dealing with accident repair enquiries
• Inspecting and advising customers on their damaged vehicle
• Learn to process repair estimates using the Audatex system
• Provide admin support and make customer repair bookings
• Provide regular communication to customers, keeping them informed of repair progress, additional work needed or vehicle completion
• Learn to determine if the vehicle can be repaired and what work will be required to restore the vehicle to its factory condition
• Photograph and record a list of damages to the customers’ vehicles
• Negotiate repair approvals with insurance companies and build relationships with engineers
• Prepare job packs

Working hours are Monday – Friday, 8 am – 6 pm

Your profile

• Enjoys being in front of customers building trust and relationships whilst giving advice and problem solving
• Passion for customer service and must be well presented 
• Excellent verbal and written communication skills
• Self-motivated and able to multitask in a busy environment
• Strong IT /Microsoft skills and the ability to keep up to date with technical information
• Strong administration, with a process-orientated approach and following up within agreed timeframes
• Proven previous knowledge and experience of working in a similar role, preferable in an insurance company or accident repair/service centre.
• Must have a keen interest and enthusiasm for developing a career in the automotive industry, particularly in accident and repair 
• Valid and clean manual UK Driving Licence and must be eligible to work in the UK

Benefits

Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays/market leading bonus plan/discount schemes with popular high street retailers/pension scheme & life assurance/car hire scheme for family/Cycle to work scheme/Discounted servicing and MOT, Internal and external training, and accreditation.