Service Advisor

Marshall Bournemouth is looking for a Service Advisor.

Your role

As a Service Advisor, you will play a vital role within the dealership, being the point of communication between the Technicians and our customers. To succeed in this role, we do not require previous Automotive experience, just a passion for providing great customer service, the ability to work in a proactive manner, and a desire for no two working days ever to be the same! 

You will be provided with on-the-job training by your colleagues and managers and will be joining a supportive and friendly team at Bournemouth. 

Responsibilities

  • Arranging and booking your customers’ vehicle servicing appointments via telephone and email. 
  • Greet customers and become their point of contact for the duration of their vehicle within our Workshop. 
  • Be able to provide updates and consultatively advise on repair work being or needing to be carried out. 
  • Create customer invoices and run through the work that has been carried out on their vehicle. 
  • Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing. 

Your profile

That is fantastic if you already come from an Automotive Service Advisory background. However, if you do not and you are looking to start your career with us, to be considered for the role, we will need to possess the below skillset:

  • An ability to provide tailored customer service and upselling to a wide range of customers.
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates. 
  • Happy to manage your workload and customer base.

Rewards

  • Colleague discounts on new and used vehicles, parts and servicing
  • Additional Holiday Days added for length of Service.
  • Training and continual Self Development 
  • MAVTA reward and recognition awards
  • Free Eye Care Vouchers Up to £2000 Colleague Referral Bonus
  • Marshall Rewards discount shopping portalLife assurance at no cost to you

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive