Customer Service Executive

Arnold Clark Kirkcaldy is looking for a Customer Service Executive.

Your role

At Arnold Clark you’ll be known as a Product Genius, but your role revolves around customer experience. Our Product Geniuses are devoted to learning about our products so they can help our customers make the right choice when they buy a vehicle – they’re our in-branch experts.

Day-to-day duties

• Helping your branch with various marketing activities – from snapping great stock images of our products to dreaming up inspiring content for our social media platforms.
• Preparing the showroom and cars for the day ahead.
• Organising and accompanying customers on test drives.
• Swotting up on our vehicles and manufacturers.
• Learning about our products so you can help our customers find the perfect fit.
• Providing relevant information and being there for our customers with all the answers.

Your profile

This will be a great fit for a customer service superstar who is full of bright ideas about how to create an exceptional experience.

Essential skills:

• You’ll be a confident communicator who understands that a positive attitude gets great results.
• Willingness to go the extra mile. From the initial exploration stages to the final handover and aftersales assistance, you’ll be responsible for ensuring an outstanding customer journey that’s memorable for all the right reasons.
• A full UK driving licence.
• As happy working on your own initiative as you are in a team.

You’ll get plenty of training, but we are looking for candidates with a thirst for knowledge and an ability to learn. We’d expect you to be a great team player.

Rewards

Your skills will be rewarded with a competitive salary, training opportunities and excellent working conditions. You’ll also receive life assurance, sick pay cover, maternity & paternity packages, enhanced holiday package, private health care and generous employee discounts on new and used cars.