Service Bookings Clerk

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Rybrook Stratford MINI is looking for a Service Bookings Clerk.

Your role

The Service Bookings role involves guiding customers through the process of servicing their vehicle, starting with the initial booking of their vehicle into the workshop. Delivering high levels of customer service, you will find out their requirements, advise on cost and estimating timescale, and arranging courtesy cars,  

Your profile 

We are looking for someone who is a confident automotive service advisor/bookings clerk and is used to dealing with customers over the phone. As well as having exceptional customer service skills, the ideal candidate will be able to confidently promote our products and services and accurately book appointments.    

A solid track record as a dealership service advisor, service booking advisor or service receptionist will be advantageous, as will experience in using Kerridge, ADP Autoline or CDK Drive. Candidates with previous advisor experience with BMW/MINI brands will be prioritised.    

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive