Dick Lovett Bristol is looking for a Service Advisor.
This role offers a substantial bonus opportunity and the chance to earn it in a great team environment! We are looking to appoint an enthusiastic team member, so if you are working as a Service Advisor and looking for a change of scenery, or you are looking to develop your career in the Automotive Industry, this could be just the opportunity for you.
At Dick Lovett, we believe passionately in and champion ‘Customer Satisfaction through Staff Satisfaction. It is very simple; if we do everything to look after our staff, they will give exceptional service to our customers. This role is a fantastic chance to work for the family-run group and the iconic MINI brands.
If you are someone who embraces the values of both the MINI brands and Dick Lovett Group, whilst being able to prioritise and manage your own workload, then we would love to hear from you. This isn't just about starting a new job. This is about starting a new career within the Dick Lovett Group.
The successful candidate will use their excellent customer service skills to deal with all of our customers’ requirements for servicing and repairs in an efficient and courteous manner. Duties will include (but are not limited to) booking services, completing repair orders, communicating any required repairs to our customers, and working collaboratively with the Workshop Team to ensure all tasks are completed to the agreed time scales.
Experience in or currently working in a Service Advisor role within a franchised dealership would be very advantageous, as is knowledge of Microsoft Office, Excel and DMS systems (CDK/Kerridge preferable). Familiarity with warranty procedures would also be very beneficial.
We are looking for candidates who have a strong background in delivering great customer service, who are process-driven and who communicate well with others. Please apply today if you have the experience and skills we have mentioned.
- A generous holiday allowance (25 days holiday plus 8 days bank holiday)
- Contributory pension scheme
- Life assurance
- Private healthcare
- On-site staff parking
- You will also receive excellent training and development from MINI and our Group staff