Service Advisor

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Halliwell Jones Chester is looking for a Service Advisor.

Your Role:

  • To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
  • To organise the loading of the workshop in an efficient manner to ensure utilisation of the workshop capacity.
  • To carry out customer follow-up and prospecting activities to maintain and build the volume of work within the workshop, and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
  • Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards to vehicles etc.
  • Explain and issue the customer with the Vehicle Health Check report.

Your Profile:

  • Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
  • An outstanding attitude and passion for customer service.
  • Passion for BMW products and technology.
  • Strong interpersonal and presentation skills.
  • Ability to work autonomously.
  • An enthusiastic, dynamic, and team orientated personality.
  • Willingness to learn, develop, and keep up-to-date with complex/ technical/product information.
  • Strong organisational and prioritisation skills.
  • Team player that offers help and support to others.
  • Thorough knowledge of computer applications (MS Office, Drive)

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive