Service Technician

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Halliwell Jones Warrington is looking for a Service Technician.

Your Role:

  • To carry out service, diagnostic and repair work efficiently and competently. Experience in using the latest BMW diagnostic tools and equipment. Knowledge of BMW technical reporting TSARA, ISTA/D, ISTA/P and AIR. BMW/ IMI Hybrid qualification level 2 preferred
  • To carry out work provided competently and within the times laid down by the Flat Rate Manual or to time acceptable by the Service Manager.
  • To ensure that times and information are recorded as requested by management on both job cards and computerised time systems, which in all cases must be identical. Any hand-written entries must be countersigned by management.
  • To attend internal and external training courses, as directed by the management.
  • To keep their place of work in a tidy and clean condition, with particular attention to cleanliness at the end of each working day.
  • To advise the Workshop Controller or Service Adviser of any additional work necessary on a car during service.
  • To ensure parts of Warranty Claims are retained and drained of oil, where necessary.
  • To ensure exchange and warranty parts are returned to Parts Department when required, obtaining a signature from Parts Advisor.
  • To be prepared to work overtime, with reasonable notice, if requested by the management.
  • To ensure that the vehicles worked on are carefully handled and that all reasonable care is taken of that vehicle on the premises for repair or service.
  • To maintain and develop skill levels in all aspects of repair, service and maintenance of
    BMW vehicles.
  • To make full use of BMW Special Tools, Service Tester, Service Equipment and training as provided to improve customer service levels and workshop efficiency.
  • To ensure that special tools are always returned to their correct location within the workshop.
  • To maintain thorough and current Product Knowledge and read all Service Information and Service News bulletins as supplied by Service Management. This also includes a complete understanding of the BMW Intranet system.

Your Profile:

NVQ Level 3 (or equivalent City and Guilds or BTEC accreditation) qualified with extensive experience working in a Franchised Centre (ideally in a BMW / Prestige centre) and be highly skilled at fault diagnosis.

  • Technical knowledge and passion for BMW products and technology.
  • Highly skilled at fault diagnosis.
  • Deliver first-time fixes to meet customer satisfaction.
  • Ability to work autonomously.
  • Ability to work within given timescales and complete a wide range of tasks.
  • Ability to comply with warranty write-ups.
  • To ensure all chargeable labour and workshop consumables are recorded on the job card.
  • Highly motivated, team player that offers help and support to others, attention to detail.
  • Willingness to learn and develop personal knowledge and keep up-to-date with complex/ technical/product information to improve profitability.
  • An outstanding attitude and passion for customer service.
  • An enthusiastic, dynamic, and team-orientated personality.
  • Ability to deal with customers when necessary.
  • Strong interpersonal and presentation skills.
  • Strong organisational and prioritisation skills.
  • Thorough knowledge of computer applications and diagnosis equipment.

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