Service Advisor
- Retailer
- John Clark Tayside
- Location
- Dundee
- Salary
- Highly Competitive
- Starts
- Closes
- Brand
- BMW, MINI
- Contract Type
- Permanent
- Hours
- Full-time
- Business Area
- Sales / Customer Service
John Clark Tayside is looking for a Service Advisor.
Your role
BMW/MINI Dundee are seeking a pro-active, customer focused Service Advisor for our Tayside dealership, who will be part of a team of Service Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.
Key Job Requirements as Service Advisor:
- Liaise with all relevant personnel to ensure complete customer satisfaction
- Maximise workshop profit opportunities
- Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures
- Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
- Agree service and repair instructions and book vehicle in to the workshop
Your profile
Skills You Will Require as Service Advisor:
- Confident relationship builder with customers at all levels
- Ability to influence and advise customers on minor technical issues
- Deliver first class service to achieve company objectives and targets
- Self-motivated, articulate and professional
Service Advisor required Experience:
- Proven motor trade experience within service is preferable (Service Advisor/Customer Service Advisor)
- Worked with Visual Health check systems
- Customer Service facing experience is essential
- Previous upselling experience preferably over the telephone
Rewards
In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:
- Preferential rates on vehicle parts purchases and servicing.
- Industry leading discounted Employee Car Scheme
- 28 Day Holiday
- Award winning In-house and manufacturer training
- Cycle to work scheme
- State of the arts dealership standards
- High earning potential through commission or bonus
- Some roles offer company car
- Life assurance
- Group contributory pension scheme
- Careers development opportunities
Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive