Service Advisor

John Clark Tayside is looking for a Service Advisor.

Your role

BMW/MINI Dundee are seeking a pro-active, customer focused Service Advisor for our Tayside dealership, who will be part of a team of Service Advisors and be responsible for providing a proactive service to customers requesting to schedule their vehicles in for a service, maintenance or repair work.

Key Job Requirements as Service Advisor:

  • Liaise with all relevant personnel to ensure complete customer satisfaction
  • Maximise workshop profit opportunities
  • Achieve the customer satisfaction objectives and to ensure that the customer is dealt with professionally adhering to the manufacturer standards and dealership procedures
  • Welcome all customers at the service reception in a warm, professional manner, and meet all their needs
  • Agree service and repair instructions and book vehicle in to the workshop

Your profile

Skills You Will Require as Service Advisor:

  • Confident relationship builder with customers at all levels
  • Ability to influence and advise customers on minor technical issues
  • Deliver first class service to achieve company objectives and targets
  • Self-motivated, articulate and professional

Service Advisor required Experience:

  • Proven motor trade experience within service is preferable (Service Advisor/Customer Service Advisor)
  • Worked with Visual Health check systems
  • Customer Service facing experience is essential
  • Previous upselling experience preferably over the telephone

Rewards

In return for your hard work and dedication, you have the opportunity to earn an excellent salary, plus lots of fantastic benefits:

  • Preferential rates on vehicle parts purchases and servicing.
  • Industry leading discounted Employee Car Scheme
  • 28 Day Holiday
  • Award winning In-house and manufacturer training
  • Cycle to work scheme
  • State of the arts dealership standards
  • High earning potential through commission or bonus
  • Some roles offer company car
  • Life assurance
  • Group contributory pension scheme
  • Careers development opportunities

Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, Competitive