Service Advisor

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Balmer Lawn Brockenhurst is looking for a Service Advisor.  

Your role 

You will be joining a brand-new BMW Motorrad Dealership within our Balmer Lawn group, a family-run business based in the heart of the New Forest. As this is a brand-new dealership, it is an exciting opportunity for a dynamic individual to join and work with our retailers throughout the South of England. 

Responsibilities and duties: 

  • Booking in customers and their vehicles for different types of mechanical work. 

  • Talking customers through any work that is needed to be completed on their vehicle, including costs. 

  • Taking payments and setting up payment plans.  

  • Ensuring all technicians, valeters, and drivers are aware of their daily workloads and assisting them in maintaining this.  

  • Assisting with the ordering of Parts as and when job cards require them. 

  • Completing and maintaining digital and physical administration.  

  • Ensuring all customers are warmly welcomed. 

  • Organising courtesy cars/bikes for customers who are booked in with us.  

Hours: Monday to Friday from 8:30 am to 5:30 pm, and every other Saturday from 8:30 am to 12:30 pm. 

Your profile 

We are looking for someone motivated, target driven, and able to give attention to detail. 

Skills and qualifications: 

  • Proven dealership experience within the Service/Aftersales Team.

  • Ideally, BMW/BMW Motorrad experience, but not essential.

  • A full driving license (car and/or motorcycle).

  • Someone who is customer-focused.

  • Someone who is driven.

  • Someone who works well in a team, and independently.


The Balmer Lawn Group will offer in return: 

  • 22 days holidays, plus bank holidays.

  • Pension Scheme contributions.

  • BMW training to aid with growth and progression.

Similar searches: Permanent, Full-time, Sales / Customer Service, Competitive, BMW Motorrad