Bodyshop Customer Care Advisor

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Sytner Coventry are looking for a Bodyshop Customer Care Advisor.

Your role

We are seeking a Bodyshop Customer Care Advisor to join our friendly, hardworking aftersales team. If you have a positive, "can do" attitude, take pride in the quality of your work and thrive on delivering first class customer care in a fast-paced environment, then Sytner Coventry Bodyshop may be the place for you.

Experience in the automotive industry is not essential, what's more important is your ability to give our customers the care and attention they need whilst their car is with us for accident damage repairs.

Your profile

You will have an organised approach to your work and a genuine desire to provide customers with a fantastic level of service. You will be able to handle front of house activities, including seeing customers in and out, keeping them updated by telephone or email and invoicing completed work (with training).

You will be a team player, able to respond to the needs of the business and our customers. You should be able to operate at a professional standard in keeping with the prestige brands we represent.

Ideally you will be used to busy environment, with good time management skills and the ability to work well under pressure. A quantity of the work we do involves preparing BMW and MINI Approved Used Cars for sale, so good working relationships departments is something we value.

The department operates to targets and we are looking for somebody who enjoys the challenge of reaching a goal every month, but can balance this with a genuine desire to fulfil customers' needs and impress them with our service levels.

Training on our systems and processes will be provided in-house, and ongoing development opportunities such as manufacturer training and qualifications could also be available.

Rewards

Your hard work will be rewarded with subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted gym membership, discounts with popular high street retailers, and access to training courses at the BMW Training Academy. 


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