Service Advisor

Pidcock Motorcycles is looking for a Service Advisor.

Your role

What will I be responsible for?

  • Meeting and greeting customers in a friendly and courteous manner throughout the day.
  • Booking vehicles into the technical workshop.
  • Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time.
  • Providing exceptional customer service, including establishing customers onward travel arrangements, updating customers whilst their vehicle is in our workshop, handing over vehicles after service work and maintaining ongoing relationships with your customers.
  • Maintaining thorough product expertise and updating your knowledge through manufacturer led training.
  • Raising invoices and taking payments.
  • Adopting a professional approach regarding the sale of repairs required.
  • Maintaining good housekeeping standards and orderly administration of your work.

Your profile

The successful Service Advisor will need to be conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. You will have an ability to concisely explain invoice costs to your customers and mediate at times.

Rewards

Your hard work will be rewarded with a company pension, uncapped commission, staff discounts, and access to training courses at the BMW Training Academy.


Similar searches: Permanent, Full-time, Sales / Customer Service, Competitive, BMW Motorrad