Sytner Nottingham is looking for a Workshop Controller.
You will oversee our team of technicians and support team within the service department and deliver a full Aftersales experience to our customers , whilst maximise profitability and the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be expected to manage workshop loading, utilisation, efficiency, productivity and quality of work.
You will be an integral member of the Service Team and deliver the very best customer service with clear vision to run an efficient and professional aftersales operation.
This is a full time role which can typically include weekends to ensure we provide our customers with the highest possible levels of service.
We are seeking a technically knowledgeable individual with an uncompromised understanding of the running of a very busy workshop and as such, previous experience in a similar or technical role is essential.
You will need to be skilled in all aspects of running a team and a high volume prestige workshop. You must be able to demonstrate an ability to ensure repairs are 'Fixed First Visit' in an environment that demands quality workmanship and commitment to delivering outstanding customer service. You must possess excellent communication skills and a passion with enthusiasm to work with this prestigious brand.
Previous experience working with the BMW/MINI brand would be desirable. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward.
You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first.
Your hard work will be rewarded with subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership, discounts with popular high street retailers and access to training courses at the BMW Training Academy.