Assistant Service Manager

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Halliwell Jones Warrington is looking for a Assistant Service Manager.

Your role

Reporting to the Service Manager, the main objectives of the post are:

  • To ensure the department provides the best possible service to the customers and achieves agreed profits and retention levels.
  • To organise, direct and control the activities of Service Department staff to achieve Plans and Budgets, ensuring optimum use of all material, financial and personnel resources.
  • To contribute to the development of all operating and administrative policies and procedures to ensure the achievement of all tasks smoothly and in a timely manner.

Your profile

Essential criteria for the position includes:

  • Possess a track record of high achievement within the aftersales/service arena.
  • Able to fully exploit all opportunities available.
  • Ability to work alongside a strong company management team is essential.
  • Possess good judgement and ability to act with discretion, diplomacy and tact.
  • Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
  • Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
  • A commitment to maintain standards of performance of the service team through effective coaching and performance management.
  • An enthusiastic, dynamic and team orientated personality that offers help and support to others.
  • Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
  • Ability to work weekends and bank holidays.
  • Thorough knowledge of computer applications (MS Office, Drive).

Rewards

Your hard work will be rewarded with life assurance, access to an exclusive employee car scheme, 22 days holiday (rising to 25 after 5 years’ service), your birthday off and access to training courses at the BMW Training Academy.


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