Service Advisor

Marshall Hampshire is looking for a Service Advisor.

Your role

As a Service Advisor you will play a vital role, being the point of communication between the Technicians and our customers. 

Responsibilities

  • Arranging and booking your customers vehicle servicing appointments via telephone and email. 
  • Greet customers and become their point of contact for the duration of their vehicle being within our Workshop. 
  • Be able to provide updates and consultatively advise on repair work being or needing to be carried out. 
  • Create customer invoices and run through the work that has been carried out on their vehicle. 
  • Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing. 

Your profile

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to have demonstrable work experience of the below skillset:

  • An ability to provide tailored customer service and upselling to a wide range of customers.
  • Comfortable working to deadlines and managing customer expectations with regular communication and updates. 
  • Happy to manage your own workload and customer base. 
  • Administration experience and working with internal systems.  

Rewards

Your hard work will be rewarded with colleague discounts on new and used vehicle purchases, MAVTA reward and recognition awards, Marshall Rewards discount shopping portal, life assurance at no cost to you and access to training courses at the BMW Training Academy.


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