Customer Retention Specialist

Stephen James Ruxley is looking for Customer Retention Specialist

Your role

As the Retention Specialist within the Sales Department, you will be responsible for calling existing BMW & MINI customers to advise on new vehicle promotions and ensuring long term customer satisfaction and finance retention.

The main duties of the role include:

  • Proactively call existing Financial Service customers to advise on new vehicle promotions and to navigate renewal options
  • Increase the BMW and MINI finance retention performance to 60%
  • Provide admin support for the Business Manager
  • Arrange mail out letters to existing BMW Financial Services customers including Mid Term & End of Term customers
  • Meet & greet BMW Financial Services customers where contact has been made to introduce the Business Manager/Sales Team
  • Manage and update the retention database
  • Achieve minimum 50% monthly Retention through BMW Financial Services
  • Run targeted campaigns in agreement with the Sales Manager
  • Produce weekly report to Business Manager regarding retention activity to include calls made, appointments made, and sales converted

Your profile

  • Enjoy assisting customers on the phone, building trust and relationships whilst giving advice and problem solving
  • Have a passion for customer service and be professional and well presented 
  • Driven with a sales focus and ability to work towards targets
  • Excellent verbal and written communication skills
  • Strong IT and Microsoft skills and the ability to keep up to date with technical information
  • Strong administration, with a process orientated approach, and following up within agreed timeframes
  • Proven experience of working in a similar role preferable in customer retention and selling on the telephone
  • Have a full Driving Licence and must be eligible to work in the UK

Rewards

Your hard work will be rewarded with a company car,  23 days’ annual holiday plus bank holidays, bonus plan, discount schemes with popular high street retailers, Pension scheme & life assurance, Car hire scheme for family, Cycle to work scheme, Discounted servicing and access to training courses at the BMW Training Academy.


Similar searches: BMW, Permanent, Full-time, Sales / Customer Service, MINI, £30,000 - £39,999