Partridge of Hampshire is looking for a Bodyshop Manager.
The role of Bodyshop Manger is to ensure the efficient and profitable operation of the Bodyshop Department by satisfying customers, enhancing customer relations and to help us constantly deliver a 5-star experience to all our BMW and MINI customers.
Responsibilities include but not limited to:
- Developing all members of staff to reach the highest levels of performance in order to achieve, individual satisfaction, targets, objectives and 5 Star Customer Ratings
- Examine sales volume and monitor labour sales to ensure achievement of budget for the period
- To improve the quality of customer service and retention by enhanced facilities, improved technical skills and high standards of quality workmanship
- Review with Aftersales Manager departmental activities, reporting systems, issues and concerns
- Maintain direct liaison with manufacturers, suppliers, statutory representatives and all other contacts including maintaining relationships
- Carry out a regular review of all pricing policies, labour rates, fleet discounts, parts pricing and other dealership policies
As a Bodyshop Manager you will be resilient with excellent communication skills. You will be passionate about what we do and who we are. With strong problem-solving skills and the ability to think on your feet you are always willing to go the extra mile to make your team a success and drive the business forward.
You will be focused on delivering results and meeting customer expectations, setting high standards for quality and have the ability to follow instructions and procedures.
The successful applicant will also have:
- Proven experience of working within the motor trade industry
- 3 years, minimum, of proven Bodyshop Management Experience
- Excellent IT, highly skilled VDA and administration skills
- Proven experience with Kerridge / Drive an advantage
- A full, clean Driving Licence is essential
Your hard work will be rewarded with 22 days’ annual holiday plus bank holidays, pension scheme, employee discount scheme and access to training courses at the BMW Training Academy.