Your knowledge of auto parts impresses everyone you know. It’s time to put that talent to work for BMW.
BMW Group Retail
Working in BMW Group Retail feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds.
This is where to follow a career with the most forward-looking brands in automotive.
Welcome to the future of automotive retail
We’re dedicated to bringing tomorrow’s driving experience to our customers today. Our cars are built with some of the most advanced engineering and technology around – you’ll be working with some of the most respected parts in the industry.
Reporting to the service manager and sales executives, you will be responsible for dealing with customer requirements for service and repair, in an efficient and courteous manner to ensure the highest standard of customer service.
As part of your role, you will assist with the pre-planning and preparation of customer work instructions, estimation and costings to achieve a ‘right first time’ visit and reduce the occurrence of repeat visits for the same repair. Additionally, you will be responsible for maximising revenue through correct invoicing channels ensuring fair and transparent costs at all times.
Dealing with the customer, you will manage and prepare all bookings and job cards, ensuring response times and service level agreements are met, whilst guaranteeing that all work identified is fully priced using the correct labour times and required parts.
You will have excellent customer service as well as organisation and administrative skills with a strong attention to detail. Able to work well under pressure and to tight deadlines, you will be able to work within a team environment, whilst assisting colleagues through the sharing of experience and knowledge in all aspects of the job.
Your hard work will be rewarded with an uncapped bonus scheme, life assurance, staff discounts, pension scheme, access to bespoke training courses at the state-of-the-art BMW Training Academy and a globally recognised BMW accreditation and certification.