Service Advisor

Salary - Highly Competitive

Can you deliver the kind of outstanding service that sets the BMW brand apart? 

BMW Group Retail 

Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds. 

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.

We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role

You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job. Along the way, you’ll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It’s all about giving BMW and MINI customers peace of mind.

Your profile

We’re looking for previous experience as a Service Advisor within the automotive industry. 

We’ll expect you to have a good general level of education, relevant technical training and a driving licence. If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.

Rewards

Whilst working for one of the most highly respected family businesses in the North West you will also receive a competitive salary with an achievable bonus scheme and an attractive range of benefits including pension scheme, company car scheme, access to an employer’s benefit site plus a two year training course and e-learning.