Stephen James Bromley are looking for a Contact Centre Agent.
You will be responsible for the efficient and timely answering of customer queries, accurately recording customer information, obtaining sales enquiries and booking customers’ vehicles for maintenance and repairs. You will use your customer service skills to encourage customers to book additional work with Stephen James. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise sales opportunities.
The successful applicant will have excellent verbal and written communication skills, with proven experience in delivering unrivalled customer service, ideally with experience of dealing with customers over the telephone and booking appointments. You will enjoy working in a fast-paced environment and be able to keep up-to-date with complex information, alongside being process driven and analytical in your approach.
Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays, discount schemes with popular high street retailers, pension scheme & life assurance, car hire scheme, cycle to work scheme and discounted servicing.