Service Team Manager (BMW & MNI)
Stephen James Ruxley is looking for a Service Team Manager.
As a Service Team Manager you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for negotiating with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.
You will bring us proven experience in the automotive industry and in customer service, underpinned by a passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably. You will be motivated with a proactive approach to customer service and enjoy the challenge of influencing the success of the department.
Proven excellent interpersonal and organisational skills are required for this role as well as strong proven IT literacy.
Your hard work will be rewarded with 23 days’ annual holiday plus bank holidays, discount schemes with popular high street retailers, pension scheme, life assurance, car hire scheme, cycle to work scheme, discounted servicing, and access to training courses at the BMW Training Academy.