Loyalty Executive - Aftersales
Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So, we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen. We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
Working independently, you will be responsible for maximising aftersales opportunities, making outbound calls to our existing customers, and managing bookings and enquiries for our eight centres within our BMW and MINI division.
You will have excellent administration and communication skills as well as a commitment to providing excellent customer service. Enthusiastic, dynamic and team orientated, with strong interpersonal and organisation skills, you will be able to work autonomously whilst being a team player that offers help and support to others. You will have a willingness to learn and develop and keep up to date with product information.
Proven experience of using the Drive DMS system is preferable but not essential, and if you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.
This role would suit someone looking to fit in a career around existing commitments or allow flexibility to their week. We are offering hours of work between 4pm and 7pm on weekdays plus Saturdays and Sundays.