Motorrad Aftersales Advisor
- Vines of Guildford
- Guildford, Surrey
- £24,000 dependent on experience OTE £27,000
- BMW Motorrad
- Contract Type
- Business Area
- Sales / Customer Service
You love bikes and know exactly how to excite other fans of riding on two wheels. So, you could be perfect for a career with Motorrad inside the BMW biking community.
BMW Group Retail
Working in BMW Group Retail feels different to other retail sales careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.
Welcome to the future of automotive retail
We’re dedicated to bringing tomorrow’s biking experience to our customers today. And we want to create retail experiences that are years ahead of the competitions. Our cutting-edge showrooms feature eye-catching design and the latest technology.
It means you’ll have all the tools to create memorable customer experiences every time. And, we’ll ensure you get the support and opportunities to make the most of your own future with us.
As an aftersales advisor, you will be responsible for dealing with all customers in a professional, prompt and courteous manner, portraying a positive impression of the service and parts department, whilst upselling additional service items and repairs due on customers vehicles.
Assisting the service advisors as and when required and working towards monthly targets, you will be responsible for taking bookings via telephone, informing customers of the progress of their vehicle and additional providing insight into additional services available.
You will have proven experience within a similar role and demonstrated a proactive approach to customer service. You will have strong IT literacy skills as well as excellent interpersonal and organisational skills.
Working knowledge of CDK Drive would be advantageous.