Customer Services Advisor (Maternity Cover)

You don’t need automotive experience to deliver exceptional customer experiences at BMW. Just plenty of personality and a true passion for our cars.

BMW Group Retail

Working in BMW Group Retail feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.

Welcome to the future of automotive retail

Our market is changing, and our customers are too. That’s why we’re dedicated to bringing tomorrow’s driving experience to our customers today. And why we want to create retail experiences that are years ahead of the competition.

Our creation of the customer experience advisor role is part of our commitment to doing things differently – while our cutting-edge showrooms feature eye-catching design and the latest technology, like our ground-breaking AR apps. This is an inspiring place to be, and we’ll ensure you get the support and opportunities to make the most of your own future with us.

Your role

You will share our passion for our brand every day and immerse customers in the world of BMW and be responsible for creating an exciting and engaging retail experience for our customers, with an aim to help make customers feel comfortable and relaxed throughout their BMW experience.

As a customer service advisor, you will excite customers each day about the brand whilst promoting the benefits and unique selling points of BMW cars, accessories and vehicle ownership.  You will support the sales and service department by providing a conduit for product knowledge and customer product support function.

Your profile

As a customer service advisor, you will have proven experience in a contact centre environment with an ability to collate customer knowledge and anticipate their needs. You will be a proactive communicator with our management and retailer teams, innovative in your approach in creating optimal experiences and someone who will use their own initiative to deliver outstanding service to the customer. Excellent organisational and preparation skills are required for this role, coupled with a genuine passion for detail.

Rewards

Your hard work will be rewarded with an uncapped bonus scheme, 24 days basic holiday (excluding bank holidays), company car, pension and life assurance scheme, subsidised manufacturer car purchase scheme, Bike2Work scheme, access to bespoke training courses at the state-of-the-art BMW Training Academy and a globally recognised BMW accreditation and certification.