Service Advisor

Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds. This is where to follow a career with the most forward-looking brands in automotive.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So, we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen. We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role

You’ll give individual, accurate and informative advice to customers on all aspects of the procedure when their car is in our workshop. Each time, you’ll look to ensure that the service you provide is everything the customer would expect and more. We want you to be proud of our product – and the service you provide.

Your profile

You will have proven experience in a service environment, you will thrive on being busy and will be methodical in your approach. Your proven customer service experience will be exemplary.

Beyond this, you’ll be keen to develop what you know through updates, hands-on model experience and training.

Rewards

Your hard work will be rewarded with generous salary and bonus structure, car purchase scheme, pension scheme and access to training at the state of the art BMW Academy.