Service Manager

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Take the next step in your leadership career by helping shape the future of automotive retail

BMW Group Retail

Working in BMW Group Retail feels different to other careers – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction that comes from making every customer interaction memorable. And a sense of excitement about the future and what it holds.  This is where to follow a career with the most forward-looking brands in automotive.

Shape the future of automotive retail

Our market is changing, and our customers are too. That’s why we’re dedicated to bringing tomorrow’s driving experience to our customers today. And why we want to create retail experiences that are years ahead of the competitions.

Our cutting-edge showrooms feature eye-catching design and the latest technology, like our ground-breaking AR apps. The challenge is to inspire our sales teams to create new and better customer experiences.

Your Role

As a service manager, you will be responsible for opening the service reception to ensure all our customers are looked after. Focused on growing our service and parts performance, you will interact with service customers within the showroom to promote new products and improve customer satisfaction, whilst continuously dealing with all customers in a professional, prompt and courteous manner. You will also be responsible for advising on all technical issues and queries

Your Profile

You will bring us proven experience in the automotive industry and in customer service, underpinned by a proven track record of high achievement within the aftersales/service arena. As a service manager, you will be motivated with a proactive approach to customer service and enjoy the challenge of influencing the success of the service department.

Excellent interpersonal and organisational skills are required for this role as well as strong proven IT literacy.


Your hard work will be rewarded with a competitive salary, life assurance, subsidised manufacturer car purchase scheme available to both you and your family and access to bespoke training courses at the state-of- the-art BMW Training Academy and BMW accreditation and certification.

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