BMW Handover Specialist
Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world. There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So, we provide service consulting that’s genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen. We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
Supporting a team of BMW New Sales Consultants, you will take ownership for the fulfilment of all responsibilities relating to the customer and their new BMW vehicle, following conclusion of the contract. Reporting into the BMW General Sales Manager, you will take responsibility for progressing the delivery arrangements for new BMW vehicles via our in-house Preparation Centre, ensuring that cleared funds have been received, and that part-exchange vehicles are re-appraised and speedily entered into our used vehicle preparation process.
The highlight of the role is the handover of all New BMW vehicles to customers, with the objective of creating a truly special occasion for the customer and cementing a lifelong relationship with the company.
You might already have automotive experience. Or, you could bring us proven experience in a customer-centric role from a different industry – you’ll get all the training you need to make a successful switch. A flair and passion for understanding new technology and BMW products is essential, with excellent verbal and written communication skills, good numeracy skills, being highly organised, and having a genuine natural passion for looking after customers.
Your hard work will be rewarded with a competitive salary, rewarding bonus scheme, subsidised manufacturer car purchase scheme available to both you and your family, access to use of BMW products, access to bespoke training courses at the state-of- the-art BMW Training Academy and BMW accreditation and certification.