Customer Retention Manager

Marshall Hampshire is looking for a Customer Retention Manager.

The role

We are seeking a Retention Manager to join our BMW & MINI division and assist in providing a high quality service for our customers. Working as part of a team and reporting to the Franchise Director, within this role you will work on a customer service basis, including outbound calls and in-person meetings regarding finance agreements with past and present customers, using the BMW database and E-Max to assist in this task. You will be working alongside the Sales Management team.

What you’ll do 

• Liaising with past and present customers to discuss their finance renewals
• Booking customers in for appointments with members of the sales team
• Liaise with the senior management team to discuss appointment statistics
• Diary Management for scheduled call backs with customers
• Attending weekly trading calls with senior management teams to update them on retention figures
• Working on and updating internal systems

Location: Remote with travel to sites

Hours: 45 hours per week

Salary: Basic of £30,000 with OTEs up to £50,000

Your profile

• Previous experience as a Retention Specialist or Customer Service manager
• Exceptional time management
• Excellent customer service and telephone skills
• Strong administrative skills

Rewards

Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and popular retailers, as well as a purchase discount scheme