Aftersales Manager

Group1 Reading is looking for an Aftersales Manager.

Your role

Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.

You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.

What you’ll do day-to-day:

• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Maintain rigorous control of costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due

Your profile

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Previous experience in managerial role in a customer-oriented department 
• Ability to develop and monitor budgets     
• Previous experience in a target driven role
• An understanding of marketing processes and development of pricing strategies     
• Up-to-date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties 
• A customer-focused approach
• Excellent communication skills – with the ability to negotiate and influence

Rewards

• 33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme to support your financial future
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• Ongoing recognition from your peers and leadership team
• A community volunteering day