BMW Retention Executive

Cotswold Motor Group Cheltenham is looking for a BMW Retention Executive.

Your role

As a BMW Retention Executive, you are responsible for creating and refinancing existing BMW Finance customers within the BMW Sales department. You will achieve targets set by Cotswold and BMW Financial Services whilst ensuring compliance and maximising volume and profitability. 

Responsibilities

• Building lasting relationships with both new and existing customers in person and over the phone.
• To sell and deliver your targeted number of retention deals every month.
• To carry out own test drives, appointments and handovers.
• To utilise and manage the eMaster system to achieve incremental retention business
• To assist in closing your deals whilst working with the Sales Controllers and Mangers ensuring process and compliance is adhered to at all times.
• Maintain a 100% A/B referral rate
• Provide support for Sales Managers /other staff both as required
• Use an approved FCA approach in the presentation and sale of all financial products
• Comply with BMW Standards, FCA and Cotswold standards at all times.
• Ensure customer satisfaction and focus on VOC and NPS at all times.

40 Hours 5 Day Week with no Sundays.

Your profile

If you are self-motivated, dedicated to delivering exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

Rewards

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• On-Site parking
• Company Social Events
• Pension Scheme
• Cycle to work Scheme
• Long Service awards
• In-house, manufacturer accredited & professional training