Contact Centre Agent

Halliwell Jones Warrington is looking for a Contact Centre Agent. 

Your role

The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. 

Your responsibilities:

• To deal with on a daily basis all inbound service calls for the group’s service centres in relation to service booking and other service-related items.
• To make outbound calls in relation to promotions, seasonal campaigns, service follow-up work and other service-related items.
• To maximise the revenue of the Group service departments through the upsell of products and services as well as the handling of customer objections.

Your profile

• Previous experience in a similar role working for a prestige brand.
• Excellent customer service skills.
• Reliable and focussed.
• Ability to work well under pressure and to tight deadlines.
• Ability to work within a team environment.
• Excellent attention to detail.
• Proven track record in telesales.
• Ability to use own initiative.
• Experience communicating with Senior Management.
• Technician Background (Desirable but not essential).
• Service Advisor Background (Desirable but not essential).
• Ability to work weekends.

Rewards

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
• Family-run business and friendly culture.
• Specialist training with BMW UK.
• BMW accreditation.
• Ongoing development and achievable career path.
• State of the art facility and working environment.
• Life Assurance Scheme.