Business Manager

Group1 Chelmsford is looking for a Business Manager.

Your role

Leading with ambition and integrity, as a Business Manager you’ll drive a team of sales executives to deliver exceptional customer experience and bring smiles to your customers’ faces. You’ll be able to develop your skills while being a role model to your team, allowing them to fulfil their potential too.

What you’ll do day to day

• Achieve unit sales, chassis profit, finance, GardX and warranty income targets
• Focus on the sales strategy to increase sales revenue and profit
• Ensure compliance to company and regulatory sales processes to treat customers fairly
• Adhere to retail policies in compliance with legal and manufacturer guidelines in order to pass audits
• Achieve high levels of customer satisfaction in accordance to brand standard requirements
• Ensures Sales Executives are committed to customer satisfaction and process excellence
• Ensure Sales Executives are trained and reviewed to the required standards and to support the sales team through coaching and development
• Maintain relationships with internal colleagues, brand partners, finance and insurance partners

Your profile

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

• Ability to provide a first-class customer service with energy and enthusiasm
• An effective multitasker who is methodical and efficient
• Adaptable approach to ensure the finance packages are tailored to customers’ needs
• Experience of delivering finance and insurance packages to customers and understand FCA Compliance
• Attention to detail
• Ability to supervise and manage the sales process
• Excellent listening and communication skills
• Full EU driving licence

Rewards

• 33 days’ annual leave, including bank holidays
• The opportunity to buy additional holiday
• Retail discounts that save you money every day
• Gym discounts, cash healthcare plans, and a cycle-to-work scheme
• Car discounts for new and used purchases and servicing
• Flexible pension scheme 
• Family-friendly policies that help you spend more time with the people that matter
• A wellbeing programme to support you and your family
• Ongoing recognition from your peers and leadership team
• A community volunteering day