Workshop Controller

Halliwell Jones Warrington is looking for a Workshop Controller.

Your role

The position is located at our Warrington Centre, a fantastic modern facility that includes aftersales, a bodyshop, and BMW and MINI Sales. 

Your Responsibilities:

• To supervise the workshop and its staff to achieve an agreed level of quality, efficiency and profitability.
• Manage workshop activity relating to BMW Technical issues and systems and overall productivity.

Your profile

• Possess a track record of high achievement within the aftersales/service arena.
• Able to fully exploit all opportunities available.
• Ability to work alongside a strong company management team is essential.
• Possess good judgement and ability to act with discretion, diplomacy and tact.
• Proven high level of customer satisfaction, as well as planning, controlling and monitoring processes in customer services area.
• Excellent customer service skills with an outstanding commitment, attitude and passion for providing the best possible standard of customer service.
• A commitment to maintain standards of performance of the service team through effective coaching and performance management.
• An enthusiastic, dynamic and team orientated personality that offers help and support to others.
• Willingness to learn and develop and keep up-to-date with complex/ technical/product information.
• Ability to work weekends and bank holidays.
• Thorough knowledge of computer applications (MS Office, Drive).

Rewards

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
• Family-run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme