Service Advisor

Halliwell Jones Southport is looking for a Service Advisor. 

Your role

Here at Halliwell Jones Ltd, we have an exciting opportunity for a Service Advisor. The position is located at our Southport Centre consisting of Aftersales and BMW and MINI Sales. 

Your Responsibilities:

• To deal with customer requirements for service and repair in an efficient and courteous manner to ensure the highest standard of Customer Service.
• To organise the loading of the workshop in an efficient manner to ensure efficient utilisation of workshop capacity.
• To carry out customer follow up and prospecting activities to maintain and build the volume of work within the workshop and promote the sale of accessories, tyres, Lifestyle products, insurance, etc.
• Responsible for liaising with Service customers and designated contact for maintaining good relations and updates with regards of vehicles etc.
• Explain and Issue the customer with the Vehicle Health Check report.

Your profile

• Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
• An outstanding attitude and passion for customer service.
• Passion for BMW products and technology.
• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• An enthusiastic, dynamic and team-orientated personality
• Willingness to learn and develop, and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Team player that offers help and support to others.
• Thorough knowledge of computer applications (MS Office, Drive)

Rewards

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules.
• Family-run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme