Bodyshop Advisor

Stephen James BMW is looking for a Bodyshop Advisor.

Your role

As the Bodyshop Advisor you will provide a courteous and efficient estimating and reception service for the Bodyshop and SMART repair department, reporting into the Bodyshop Manager, and liaising closely with colleagues across the Centres. You will be responsible for selling Bodyshop time, products, and services, liaising with insurance companies and their engineers where appropriate.

The main duties of the role include:

• Be the first point of contact, offering a warm and courteous reception to all our customers.
• Manage incoming enquiries, administrative tasks, and phone calls, and make customer bookings.
• Schedule customer appointments and plan arrival times to minimise waiting periods for vehicle drop-off and pick-up.
• Ensure all completed SMART repair jobs are invoiced correctly
• Keep our workload control spreadsheets up to date to ensure efficient vehicle repairs
• Oversee the return of vehicles to customers, explaining the work done and any charges
• Regularly update customers on repair progress, additional work needed, and vehicle completion, ensuring our databases are always current

Your profile

• Strong customer service and communication skills
• Ability to work in a fast-paced environment and manage multiple tasks
• Attention to detail and strong organisational skills
• Previous experience in a similar role preferable within the automotive industry/accident repair centre/ bodyshop environment.
• Valid manual UK driving licence and must be eligible to work in the UK.

Salary and hours

Basic Salary £25,740 with an OTE £34,500 per annum

Working hours are Monday – Friday, 8am – 6pm

Rewards

Stephen James values our employees and invests in personal development and training. In addition, offering a wide range of market leading benefits to all our colleagues.