Group Bookings Advisor

Cotswold Cheltenham is looking for a Bookings Advisor/Automotive Contact Centre Operative.

Your role

You will be welcomed into a friendly, motivated and highly successful team working within the BMW facility.

As a Bookings Advisor, you will be focused on ensuring that a high level of customer care is given throughout the customer journey. The role is fast-paced in a process-driven environment where you are rewarded for excellent achievements with incentives.

Working hours: 40 hours per week Monday to Friday on a rota basis with 1 in 4 Saturdays (8.00am – 1.00pm)

Salary: £23,400 - £24,600 (dependant on experience) plus performance-related bonus.

Responsibilities:

• Obtain relevant information from the customer regarding their repair to ensure all necessary work can be carried out.
• Confirm with the customer their check in time and the duration that their car will be on site.
• Arranging with customers if any alternative transport is required, and booking them into a courtesy vehicle.
• Check vehicle history and identify if any additional work is required such as recalls, service pack and warranty details.
• Seizing opportunities to upsell products and services when they arise
• Confirming and updating vehicle details, customers address, contact numbers and email address for each booking.
• Capturing/updating GDPR preferences
• Advise customers with a guide price for the routine servicing and repair to their vehicle.
• Targeted outbound campaigns – including upselling services to our existing clients
• Identifying and overcoming objections

Your profile

If you are driven, dedicated to delivering an exceptional customer experience and have a passion for working within a premium brand then this is a fantastic opportunity to develop your career with one of the largest BMW and MINI retailers in the country.

The successful candidate will have previous experience within a customer experience role and preferably have experience with working on telephones.

Rewards

• 32 days annual leave pro rata for part-time employees (inclusive of bank holidays)
• Health & Wellbeing benefits
• Life Assurance
• Employee Recognition Program
• Staff Discounts
• Employee Benefits including discounts on retailers, restaurants & cinemas
• Referral Programme
• Company Social Events
• Pension Scheme
• Cycle to work Scheme
• Long Service Awards
• In-house professional training