Contact Centre Manager

Berry Chiswick is looking for a Contact Centre Manager.

Your role

We are seeking a skilled Call Centre Manager to oversee our After Sales Service team. The ideal candidate will be responsible for managing the daily operations of the call centre, ensuring high-quality service delivery, and driving team performance

Duties

• Supervise and lead a team of call centre representatives
• Analyse call centre metrics to improve processes and performance
• Manage call centre staff schedules and resources effectively
• Provide coaching and training to enhance staff performance
• Communicate with customers to resolve escalated issues
• Implement strategies to enhance customer satisfaction and retention

Your profile

• Strong leadership abilities to guide and motivate a team
• Excellent communication skills
• Ability to analyse data and make informed decisions
• Prior experience in supervising or managing a call centre is desirable