Group Contact Centre Manager

Halliwell Jones (Warrington) is looking for a Group Contact Centre Manager. 

Your role

The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. 

Your Responsibilities:

• To manage the Group Contact Centre ensuring all inbound and outbound calls are dealt with appropriately and the department SLAs and targets are achieved.
• To maximise the revenue of the Group Contact Centre as well as ensuring the highest level of customer service is delivered.
• To manage capacity, holiday planning and rota’s including breaks and lunch timings.

Your profile

• Previous management experience essential preferably within a Contact Centre.
• Strong sales experience with a proven track record.
• Excellent telephone communication skills.
• Strong attention to detail.
• Strong administration and organisation skills.
• Ability to work under pressure and to tight deadlines.
• Ability to work within a team environment.

Rewards

• 22 days holiday plus bank holidays AND your birthday off!
• We endeavour to look after our staff by operating an Employee Car Scheme. The scheme is dependent on production and availability of cars which comply with the Scheme rules
• Family run business and friendly culture
• Specialist training with BMW UK
• BMW accreditation
• Ongoing development and achievable career path
• State of the art facility and working environment
• Life Assurance Scheme