Service Reception Manager

Sytner Solihull is looking for a Service Reception Manager.

Your role

Sytner Solihull is looking to recruit an experienced and successful Service Reception Manager to oversee the department.

Reporting to the Service Manager, your primary focus will be to ensure our customers receive excellent levels of service, in line with brand expectations.

Your profile

This position would suit someone already in an Assistant Service Manager position, Reception Supervisor role, or a very proactive and enthusiastic Senior Service Advisor looking for their next career step. Please note, BMW/MINI brand experience is preferred for this role.

The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach their team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of customers.

You will need to be a leader of people and an ambassador for the brand and dealer group. You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the customer at the heart of everything you do in this rapidly growing department. Your communication skills will be outstanding as you and your team are the bridge between the customer and the service department. You will also need a proven track record in customer experience/satisfaction measures.

Candidates will also need demonstrate a stable career path, a "can do" attitude and be willing to work shoulder-to-shoulder with their team.

Rewards

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

Similar searches: BMW Careers, Permanent, Full-time, Managerial, Competitive