Brand Expert

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Sytner Cardiff is looking for a Brand Expert.

Your role

This is a unique programme to Sytner delivered in partnership with the BMW/MINI Group Training Academy. As a Sytner MINI Brand Expert, you will be the first point of contact for customers by initiating conversation and building rapport to excite them about the brand, in both Sales and Aftersales environments.

During the first 12 months of this comprehensive training programme, you will be the dedicated MINI Brand Expert. You will have the opportunity to learn and experience everything there is to know about the MINI product range and technology.  Your role will be customer-focused, creating inspiration and excitement, offering exceptional customer service and personalised care. You will become a certified MINI Brand Expert with an exceedingly bright future!

You will use your product knowledge and customer experience to promote the benefits and unique selling points of MINI, accessories and vehicle ownership.  You will assist all customers who visit Sytner Cardiff MINI, helping check-in and check-out Aftersales visitors, engage them with MINI MyApp smartphone functionality and ensure outstanding levels of communication are provided whilst their vehicle is on site with us.  You will also assist with housekeeping and vehicle displays both inside and outside our showroom.

This is a full-time role with Tuesday-Saturday working, Sunday’s and Monday’s as days off, to ensure we provide our customers with the highest possible levels of service.

Your profile

Ideally, you will have previous experience working in retail and be able to maintain exceptional customer care in a competitive environment.

A passion for delivering excellent customer service is a key attribute of the position, along with a determination to expand your knowledge and inspire others; you will demonstrate enthusiasm and self-motivation to excel in customer service.

This role is a fantastic opportunity for those who enjoy meeting people and working for a prestige brand in a highly successful and motivated team. It provides a crucial stepping stone for progression into our Sales or Service operation and gives you the option to develop in the specialism which excites you the most!


  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Business social events

Similar searches: BMW Careers, Permanent, Full-time, Sales / Customer Service, Competitive