Senior Service Advisor

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Arden Maidstone is looking for a Senior Service Advisor.

Your role

Senior Service Advisors within Jardine Motors Group play a critical role in ensuring our customers receive an exceptional level of service from both front of house/workshop and everything in between. You will support in driving a collaborative culture and ensure the communication between the Workshop team and the Front of House is seamless.

As part of this role you will be responsible for a team of 7 Service Advisors, reporting to the Service Manager.

Day to day duties:

  • Oversee the day-to-day running of the front of the house
  • Deal with any customer issues.
  • Coach and support the team when required.
  • Manage customer expectations and ensure customer satisfaction is a top priority.
  • Cover the Service Manager when they are on annual leave or training

Your profile

  • A positive, can-do attitude and willingness to lead the team to a consistent and robust customer strategy by delivering a premium and luxury experience.
  • The willingness to collaborate with other departments to solve problems quickly and efficiently.
  • Communication - we need you to be comfortable liaising with stakeholders at every level of the business.
  • Motivational Leadership to all of our aftersales colleagues, taking responsibility for performance and our colleagues’ professional development.

Rewards

  • Personal and professional growth opportunities through training.
  • Comprehensive employee assistance program for mental health support, nutritional and financial advice, and access to a Digital GP
  • Supportive environment with over 50 trained Mental Health First Aiders
  • Inclusive culture and diverse workforce that values authenticity and removes stereotypes and bias
  • Generous benefits package including 33 days holiday (including bank holidays), pension, company car, private healthcare and more

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