Retail Manager

Arden Tunbridge Wells is looking for a Service Advisor.

Your role

Looking for the chance to join an incredible brand within a high performing dealership, this is not one to miss. If you have an analytical mindset and strive to exceed targets, you’ll be a perfect fit as a Retail Manager for our BMW dealership in Tunbridge Wells..

We love people who value exceptional customer experiences, in the same way that we do; BMW Tunbridge Wells are committed to providing our customers with the highest level of service. As a Retail Manager, you’ll play a critical role in ensuring every one of our customers receives an outstanding experience throughout their journey with us.

Duties, Responsibilities & Person Specification:

• A passion for providing outstanding experiences that keep customers coming back to our dealerships.
• A conscientious approach, always striving to observe regulations, policies, and guidelines, as well as adhering to all FCA regulations and standards for Finance & Insurance.
• Motivation for achieving department profitability, finance, and customer experience objectives.
• An analytical mindset with the ability to reflect and interpret financial information, regularly drawing up business reports for Management.
• Passion for helping others to grow and develop, regularly providing training, coaching, and guidance to Sales Executives, supporting them to become the best they can be.
• Detailed experience of automotive sales with similar profile brands, as well as working in a team with shared objectives and personal performance goals.

Your profile

• Excellent lead management skills
• Previous experience working within an automotive customer-focused environment.
• Strong transactional awareness
• Upbeat, positive, dynamic style
• Extremely well presented and organised.

Rewards

• Personal and professional growth opportunities through training.
• Comprehensive employee assistance program for mental health support, nutritional and financial advice, and access to a Digital GP
• Supportive environment with over 50 trained Mental Health First Aiders
• Inclusive culture and diverse workforce that values authenticity and removes stereotypes and bias
• Generous benefits package including 33 days holiday (including bank holidays), pension, company car and more