VHC Specialist

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Halliwell Jones (Chester) is looking for a VHC Specialist. 

Your role

The position is located at our Chester Centre which is a fantastic facility consisting of an impressive, recently modernised Aftersales Centre and Bodyshop and BMW and MINI Sales.  On offer is a competitive salary, ongoing training and development at the BMW Group UK Academy and great career progression opportunities.

Your responsibilities:

  • To ensure the accurate and efficient processing of completed Vehicle Health Checks.
  • To ensure all identified Red and Amber work is priced accurately and in a timely manner.
  • To ensure all customers are contacted to gain authority where work has been reported in a timely manner.
  • To contact the customer through their choice of communication channels i.e. Telephone, BMW APP, WhatsApp, email, etc
  • To explain to the customer all identified work, load red work authorised into the workshop on the day, all declined amber work should be pre-booked back into the workshop around the predicted.
  • To utilise all provided tools to support the selling process.
  • To obtain accurate recording of reasons for declined work.

Your profile

  • Proven ability to effectively sell additional products or services.
  • Possess some understanding of automotive systems and components, e.g. Drive and RTC plus any additional systems required to fulfil the role.
  • Familiarity with manufacturer repair times and industry standards.
  • Excellent verbal and written communication skills.
  • Strong customer service orientation.
  • Confidence in promoting safety items and convincing customers of their benefits.
  • Efficiently manage time to handle multiple VHCs and customer interactions.
  • Ability to address customer concerns and find effective solutions.

Rewards

  • 22 days holiday plus bank holidays AND your birthday off!
  • 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
  • Family-run business and friendly culture
  • Specialist training with BMW UK
  • BMW accreditation
  • Ongoing development and achievable career path
  • State of the art facility and working environment
  • Life Assurance Scheme

 


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