Bookings Advisor

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Dick Lovett Bristol is looking for a Bookings Advisor.

Your role

We are looking for Bookings Advisors to join our team and contribute to the success of the Dick Lovett Group. If you are goal-driven and enjoy working in a fast-paced environment delivering exceptional service to our customers, this is a fantastic opportunity for you to join our friendly team.

A Bookings Advisor is the first point of contact for our customers. Working in a friendly team, your role will be to support our customers by booking in their service, repair and MOT appointments over the phone, email and Live Chat. There is nothing more important to Dick Lovett than delivering the best customer service for our amazing customers with every single interaction.

Key responsibilities:

  • Make customer Service, MOT and repair bookings for BMW, MINI, Jaguar and Land Rover
  • Provide support to customers with their enquiries to make accurate bookings and identifying opportunities to improve customer experience
  • Keep customer notes up to date including future booking dates, customer details and vehicle details
  • Communicate offers clearly with details of the benefits to customers
  • Follow up on customer enquiries with the Aftersales departments

Our team is based at The Farmhouse on the Bristol Cribbs Causeway campus and work in a beautifully converted office with excellent facilities including onsite parking.

If you can think on your feet, work as a team and deliver exceptional customer service, you would be a great fit for our Customer Contact Centre. Our successful candidate will bring their personality to work with them, be able to remain calm under pressure and be willing to roll up their sleeves to get things right the first time.


Successful candidates will receive great benefits including 25 days holiday with bank holidays off. This role has an OTE of £27,600 and a minimum base salary of £24,000 and a 42.5 hour week. Working shift patterns, Monday-Friday between 8am and 6pm and 1 Saturday a month from 8.30am to 12.30pm.

  • Average OTE of £27,600
  • 25 Days Holiday (plus Bank Holidays)
  • ­Contributory Pension Scheme
  • Private Medical Insurance
  • Regular Pay Reviews
  • Life Assurance
  • Servicing, Parts and Accessories Discounts
  • Employee Assistance Programme
  • Staff Referral Scheme
  • Learning and Development
  • Enhanced Family Leave
  • Volunteering Opportunities
  • Onsite Parking


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