Can you deliver the kind of outstanding service that sets the BMW brand apart?
BMW Group Retail
Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world.
There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.
Welcome to the future of automotive retail
Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide a service that is genuinely tailored to the individual. Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen.
We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.
Reporting to the Service Manager, you will, on a daily basis deal with all warranty related claims within a strict time period as per BMW directive. As part of your role, you will be responsible for ensuring the completion of all internal and external service invoices.
You will have proven background working in a prestigious establishment and providing customers an excellent experience in person or by telephone.
Dealing with invoicing, you will demonstrate strong administration and communication skills and display a willingness to learn, develop and keep up to date with product information.
Strong interpersonal, presentation, organisation and prioritisation skills are essential to this role as well as an ability to work autonomously.
Knowledge of computer applications (MS Office and Drive) are essential and a full UK driving license is preferable for this role.
Your hard work will be rewarded with subsidised manufacturer car purchase scheme available to both you and your family, access to use of BMW products, access to bespoke training courses at the state-of- the-art BMW Training Academy and BMW accreditation and certification