Service Advisor

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Can you deliver the kind of outstanding service that sets the BMW brand apart?

BMW Group Retail

Working in BMW Group Retail is an altogether different experience to any other career you might have known – in or outside the automotive world.

There’s the passion our team have for the Group’s world-famous brands. The collective pride in the quality of our design, technology and engineering. The satisfaction of giving every customer an exceptional experience. And a sense of excitement about the future and what it holds.

Welcome to the future of automotive retail

Our market is changing and so too are our customers. We understand that every customer’s relationship to their vehicle is personal, and that every customer need is different. So we provide service consulting that’s genuinely tailored to the individual.

Personalised care ensures satisfaction and builds loyalty – and you’ll be making that happen. We’ll give you all the tools you need to make every customer experience memorable. And you’ll have all the support and opportunities to make the most of your own future with us.

Your role

It’s important to understand that the Service Advisor position is not a ‘sales’ role. You’ll be the link between our customers and the workshop. From welcoming customers, you’ll ensure their smooth journey, from agreeing service or understanding repair requirements to booking in work and presenting the completed job.

Along the way, you’ll organise test drives for our Technicians, liaise with our parts team, suggest additional products and services to the customer, and make sure all invoicing is shipshape. It’s all about giving BMW customers peace of mind.

Your profile

We’re looking for someone with proven Service Advisor experience and a passion for automotive, you’ll be someone who can quickly get to grips with processes, BMW products and services.  If you have the tenacity and commitment to realise your potential, we’ll give you the training to go as far as you can.

Rewards

Your hard work will be rewarded with a pension scheme, staff discounts, life assurance, subsidised manufacturer car purchase scheme available to both you and your family, access to use of BMW products, access to bespoke training courses at the state-of- the-art BMW Training Academy and BMW accreditation and certification.


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