Aftersales Retention Manager

Sandal is looking for an Aftersales Retention Manager.

Your role

This role provides vital support to our Aftersales departments by increasing the number of Service customers visiting our Retailers, as well as maintaining contact with our existing customers to maintain our relationships. Additionally, by implementing bespoke, effective and measurable campaigns and customer contact activity, the business can look to reactivate the lapsed/lost customer base.

Your profile

Are you passionate about providing exceptional customer service and truly see the value in customer retention? Are you always looking to exceed expectations and genuinely care about the experience customers receive?

The ideal candidate will have previous retail motor industry in an Aftersales role and demonstrate that they are prepared to work hard to be able to excel in this demanding role. In addition, previous data management experience, as well as being fully conversant with GDPR / Data Management legislation will be an advantage.

Rewards

• An attractive salary
• 24 days annual leave (plus bank holidays), which increases with your length of service, up to 26 days
• An extra paid day off for your birthday
• A car benefit scheme
• A pension scheme
• Free staff parking

If you’d like to join a privately owned business, who recognises the importance of their customers and is keen to provide an exceptional service, please email a copy of your CV and covering letter, indicating your notice period and salary expectations.