Senior Service Advisor
Stratstone BMW Chesterfield is looking for a Senior Service Advisor.
Are you a service advisor looking for a new and exciting challenge? Can you deliver outstanding customer care and satisfaction? Then look no further, this Senior Service Advisor role is just for you.
As a Senior Service Advisor, you will have a passion and love for customers and get a buzz from providing a great customer experience. Recent/current experience within a customer service role would be helpful, either from hospitality, retail or contact centre-type environments.
It would be great if you had a passion for the automotive industry or just an interest in cars, from how great they look to what’s under the bonnet – we don’t mind!
As a Senior Service Advisor, it is essential that you hold a full UK driver’s licence.
What does the role of Senior Service Advisor involve?
- Providing estimates, booking and scheduling service/repair work
- Advise a recommended course of action and accurately invoice for work carried out
- Ensure customers are fully informed of all available extras, accessories and value products
- Be a main point of contact, offering support and guidance to customers and managing customer complaints
- Work with the aftersales team providing coaching and support to ensure an efficient and seamless experience for our customers
- Deputise for the Service Leader
- Previous/current Service Advisor experience from within the motor industry, knowledgeable of how the department can operate efficiently and effectively, supporting service advisors, training and upskilling
- Great organisation/admin skills and experience using computer systems
- Upselling experience as well as being comfortable in a fast-paced environment
- Able to maintain customer service levels whilst meeting KPIs and deadlines
A basic salary of £26,686 with a £6,000 bonus, pension, critical illness, life assurance, single health care, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.