Warranty Administrator

Arden Tunbridge Wells is looking for a Warranty Administrator.

Your role

We love people who value exceptional customer experiences, in the same way that we do. JMG are committed to providing our customers with the highest level of service – as a Warranty Administrator, this is where you’ll play a critical role.

Duties, Responsibilities & Person Specification

• We grow our own talent! We provide you with all the training and development opportunities you will need to succeed.
• Everyone is welcome! We’re committed to building a truly inclusive culture and diverse workforce. We want you to be yourself at work – and thrive.
• We have a generous benefits including: 33 days holiday (including bank holidays), Birthday off (we like to celebrate!) great pension, generous commission schemes, reward savings, and much more – a whole A4 page to be exact!
• When we say we care about your wellbeing, we mean it. You’ll have access to mental health support, nutritional and financial advice, and a Digital GP. We also have over 50 trained Mental Health First Aiders (and counting).

Your profile

What you’ll bring to the role:

• Great understanding and experience of warranty processes in a motor retailer environment.
• Excellent communication, organisation, and interpersonal skills, with the ability to thrive in a fast-paced environment and remain calm under pressure.
• A conscientious mindset with a focus on adhering to all company and manufacturer disciplines and procedures.
• Attention to detail, ensuring all warranty claims submitted comply with manufacturers published manuals and repair time schedules.
• A thorough approach to ensure all invoices on the warranty debtor accounts are legitimate claims.
• Preparing accurate invoices for warranty work carried out.
• Complying with manufacturer warranty submission times.