Contact Centre Agent

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Halliwell Jones Warrington is looking for a Contact Centre Agent. 

Your role

The position is located at our Warrington Centre which is a fantastic modern facility including BMW and MINI Showrooms, Aftersales and Bodyshop. 

Your responsibilities:

  • To deal with on a daily basis all inbound service calls for the group’s service centres in relation to service booking and other service-related items.
  • To make outbound calls in relation to promotions, seasonal campaigns, service follow-up work and other service-related items.
  • To maximise the revenue of the Group service departments through the upsell of products and services as well as the handling of customer objections.

Your profile

  • Previous experience in a similar role working for a prestige brand.
  • Excellent customer service skills.
  • Reliable and focussed.
  • Ability to work well under pressure and to tight deadlines.
  • Ability to work within a team environment.
  • Excellent attention to detail.
  • Proven track record in telesales.
  • Ability to use own initiative.
  • Experience communicating with Senior Management.
  • Technician Background (Desirable but not essential).
  • Service Advisor Background (Desirable but not essential).
  • Ability to work weekends.

Rewards

  • 22 days holiday plus bank holidays AND your birthday off!
  • 1 car per employee via a salary sacrifice scheme; a brand new BMW or MINI after 6 months of employment
  • Family-run business and friendly culture
  • Specialist training with BMW UK
  • BMW accreditation
  • Ongoing development and achievable career path
  • State of the art facility and working environment
  • Life Assurance Scheme

 


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